Shipping policy

Shipping Policy

Shipping Carrier

Fitoo ships orders using Shopee Express (SPX Express). Available delivery destinations and shipping charges are displayed at checkout.

Order Processing and Dispatch

Orders with confirmed payment are normally dispatched on the next working day.

Orders placed before 12:00 PM on a working day may be dispatched on the same day, depending on order volume and courier collection availability. Same-day dispatch is not guaranteed.

We dispatch orders Monday to Friday. We do not dispatch orders on Saturdays or Sundays. Weekend orders are normally dispatched on the next working day.

All times refer to Malaysia Time (MYT, UTC+8). Public holidays may affect processing and courier collection schedules.

Delivery Times

Our dispatch timeframe refers to when your parcel is handed to the courier, not when it will arrive.

Delivery times vary depending on your location and Shopee Express’s delivery schedule. Courier delays, public holidays, weather, and other disruptions may affect arrival times.

Any delivery estimates provided are estimates and are not guaranteed delivery dates.

Shipping Fees

Applicable shipping fees are displayed at checkout before you complete your purchase. Any free-shipping offer will be subject to the conditions stated with that offer.

Order Tracking

Once your order has been dispatched, we will provide tracking information so you can follow your parcel’s delivery progress. Tracking updates may take some time to appear after the courier receives your parcel.

Delivery Address and Changes

Please ensure your delivery address, contact number, and postcode are complete and accurate before placing an order.

If you need to change your delivery details, contact us as soon as possible. We will try to assist, but changes may not be possible once your parcel has been dispatched.

If a parcel is returned because of an incorrect or incomplete address, or because delivery could not be completed due to a customer-related issue, additional shipping charges may apply for redelivery. We will confirm any charges with you before arranging redelivery.

Delayed, Missing, or Damaged Parcels

If your parcel is significantly delayed, appears to be missing, or is marked as delivered but has not arrived, please contact us with your order number. We will investigate with Shopee Express and help arrange an appropriate resolution.

If your order arrives damaged or leaking, please contact us as soon as possible. Where possible, keep the packaging and provide photos of the parcel and affected items to help us investigate.

Please refer to our Return and Refund Policy for information about damaged, defective, or incorrect items. Nothing in this policy limits your rights under applicable consumer protection laws.